Report: Business Excellence Consultants Workshop, 17-21 October 2011, Singapore

Group Photo of Participants

BRIEF DESCRIPTION AND BACKGROUND OF THE PROJECT

The workshop covered the phases of a complete business excellence consulting project and is designed to involve participants through group exercises in simulating these phases. The project aimed to provide participants an understanding of the business excellence framework and the value of business excellence to organizations, to apply the consulting methodology to help organizations progress on the business excellence journey, to effectively identify and provide guidance on the use of relevant tools and techniques to improve, align or integrate management systems and processes of client organizations, and to be able to provide participants general know-how in building and sustaining collaborative relationship with clients.

OBJECTIVES FOR PARTICIPATION

Employee is primarily involved with project management activities, including hand-holding/technical assistance, with and for key national government agencies in the development and facilitation of strategic and operational planning interventions as well as the implementation and institutionalization of a results-based performance management system using the balanced scorecard. Participant has been nominated to attend the workshop because of its relevance in learning, transferring, adopting the knowledge and skills from the training towards its practical application in the unit’s consulting approaches and methodologies. Participant expects that the training will provide vital inputs as to how the methodology can be applied to add value to the Unit’s consulting interventions.

PROFILE OF PARTICIPANTS

Total number of participants were 18 from nine (9) countries, with two (2) Filipino participants. The participants were a mix of government workers, private companies, and an independent consultant.

SCOPE, CONTENT AND METHODOLOGY

The Business Excellence Consulting Training focused on the range of simple problem solving of an individual problem to a full scale consulting project complete with the following phases:
Phase 1: Assessment
Phase 2: Analysis and Reporting
Phase 3: Action Planning
Phase 4: Development
Phase 5: Implementation
Phase 6: Sustainability and Improvement

The course was designed to address all phases of consulting with the understanding that most consulting projects will only use some of the phases. Using this total training approach allows for adapting and scaling of the full BE consulting process to best fit all sizes and types of consulting projects. No country papers were presented by participants or resource persons although practical inputs based on experience were shared by Ms. Laura Huxton of Cargill and Mr. Paul Steel. The Global Quality Conference also offered a wide range of perspective as to how companies and public sector organizations have adopted the Baldridge Business Excellence Framework and enabled their organizations to perform better.

OUTCOMES AND EVALUATION

The workshop provided the participant a general familiarity with the business excellence framework consulting methodology. Resource persons were knowledgeable and effective in their lectures, presentations, facilitation and even during off-session consultations.

RECOMMENDATIONS AND ACTION STEPS

Some recommendations would be to continuously enable/equip program staff with the BE consulting process, methodology, and techniques and to regularly echo/share with program co-workers. The BE consulting process has to be fully appreciated, understood, and made part of the general consulting process for program/project interventions.

SUBMITTED BY:

FRANCIS ADRIAN COMENDADOR
Project Officer, Center for Governance
Development Academy of the Philippines

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