The need for developing qualified productivity practitioners is a high priority for NPOs. Based on that need and to provide clear linkages for the development path of productivity practitioners, the APO has devised the training courses on development of productivity practitioners (DPP)- basic and advanced. They are designed to develop future experts and specialists in the field of productivity improvement. Through the DPP advanced, participants will be equipped with advanced tools and knowledge on productivity to help implement productivity improvement programs in the organization they work with.
The overall course objective is to prepare productivity practitioners to become trainers, consultants, and promoters of productivity and quality improvement programs. Thus, it is expected that at the end of the course, participants will be able to promote productivity among enterprises and industries, prepare and deliver training programs on advanced productivity tools and techniques, conduct technical assistance or consultancy services on productivity in enterprises and industries, and develop and implement action plans for the application of productivity techniques in respective countries.
OBJECTIVES FOR PARTICIPATION
For the past years, i have been involved in the development of quality management system certifiable to ISO 9001 where productivity and quality improvement approaches serve as a very important tool. Attendance to this program would be beneficial to my career development and job enrichment in the area of productivity improvement. This will provide me an opportunity to gain deeper understanding of the productivity improvement approaches and, in turn, apply this to my work as i continue to implement projects assisting organizations in their quest for productivity and quality improvement.
There were 19 participants with involvements ranging from officers of respective national productivity centers and service enterprises such as ministry of manpower and department/ministry of small and medium enterprise. I was the only Filipino participant.
SCOPE, CONTENT AND METHODOLOGY
The training involved presentation of the basic productivity and quality tools and techniques by resource persons from Malaysia and Singapore Productivity Centers. The course design was based on the major competencies of productivity practitioners as trainers, consultants, and promoters of productivity and quality improvement.
Methodology for the course included:
1. Pre and post assessment tests;
2. Pre-training survey to assess the level of competency of participants;
3. Reading assignments on specific topics;
5. Group exercises;
6. Observational site visits; and
7. Individual action plans.
Participants were required to prepare and present individual action plans to be implemented upon return to respective countries.
OUTCOMES AND EVALUATION
I have gained what i hoped in the training. The experiences and best practices shared by the participants and the resource persons provided the participants deeper appreciation and understanding of the basic productivity and quality tools and techniques.
RECOMMENDATIONS AND ACTION STEPS
General recommendations of the participants
Currently, i am revisiting current training materials used in our ISO QMS projects. I Plan to work on the current materials and make it responsive to the new version of ISO 9001. I am doing research on the changes and with the support of management i could come up with recommendations. I believe this will greatly benefit our organization and clients as well.
RONALD ARMIN OCAMPO
Center for Quality and Competitiveness
Development Academy of the Philippines