The development of certified productivity practitioners is a high-priority need for NPOs. Based on that need and to provide clear linkages for the development path of productivity practitioners, the APO devised the training courses on the Development of Productivity Practitioners: Basic and Advanced (DPP: Basic and Advanced). They are designed to develop future experts and specialists in the field of productivity improvement.
In 2013, the APO Secretariat conducted an expert meeting to study the feasibility and identify opportunities to develop an APO certification system. Based on the discussion and subsequent review of APO projects of three to four weeks’ duration, two courses were identified in 2014 for the development of APO-certified productivity practitioners: DPP: Basic, implemented by the DAP; and DPP: Advanced, implemented by the MPC. A pilot certification scheme consisting of the following three stages will be launched starting from 2015 to develop a pool of APO-certified basic productivity practitioners.
To develop APO-certified productivity practitioners with good knowledge of fundamental productivity concepts, principles, and tools.
The certified practitioners are expected to be able to:
a. Identify, use, and explain basic productivity tools and other approaches to improve productivity;
b. Adopt an integrated productivity framework to diagnose productivity problems and develop and implement solutions; and
c. Provide training, consulting, and promotional services to NPO clients.
OBJECTIVES FOR PARTICIPATION
Formal training on basic P & Q tools through the DPP-Basic will enhance my technical expertise which can be utilized during my assistance to the Academy’s trainees. Aside from the knowledge and competence I will gain, the said training is also part of my Capability Building Action Plan for the period of 2015. As course facilitator and technical assistant for CQC projects, the training will expose me to techniques in facilitation and training which can be applied in the implementation of the Academy’s current and future projects. The DPP-Basic will also give me further familiarity on both public and private sector productivity enhancement, thus, contributing to my role in the CQC-ICD/SME in terms of the delivery of P & Q programs to government agencies and private entities. The training will also supplement my abilities and use the expertise I will acquire to improve and expand the Academy’s course offerings.
There are a total of twenty (20) participants from APO-member countries, namely, Cambodia, Bangladesh, Fiji, Iran, India, Indonesia, Lao, Mongolia, Nepal, Pakistan, Sri Lanka, Thailand, and Vietnam. Aside from representatives of their respective National Productivity Organizations (NPOs), there are also participants from private organizations. Two participants are from the Philippines performing the role of project manager and technical assistant in various Quality and Productivity project for government and private organizations. Both are also involved as project officers for the installation 5S, Quality Circle, and Quality Management System certifiable to ISO 9001:2008 for the clients of the Philippine NPO.
SCOPE, CONTENT, METHODOLOGY
The four-week training program covers topics on productivity and quality improvement approaches. Topics of the modules include productivity concepts and implementation strategies, roles and competencies of a productivity practitioner, consultant and promoter.
1. Productivity Concepts and Implementation Strategies
2. Green Productivity
3. Managing Organizational Culture
4. Roles of Productivity Practitioner
5. 5S Good Housekeeping
6. Productivity Measurement
7. Productivity Climate Diagnosis/Morale Survey
8. Quality Circles
9. Practical Industrial Engineering
10. Suggestion Scheme
11. Labor Management Cooperation
12. Developing and Conducting P&Q Training
13. Consulting and P&Q Diagnosis
14. Productivity Promotion
Aside from lectures given by the resource persons, workshops and activities were also part of the training. On-site visit to the following areas as part of the conduct of P&Q diagnosis:
• View Park Hotel
• Municipality of Alfonso, Cavite – Municipal Hall
• Municipality of Alfonso, Cavite – Health Office
• Municipality of Alfonso, Cavite – Agriculture Office
Country papers were also presented wherein each were tasked to make an action plan on adopting a P&Q program in the organization
OUTCOMES AND EVALUATION
Attending the course is beneficial for me in terms of professional and personal growth. Through the DPP Basic, I was able to acquire new knowledge and techniques in terms of productivity and quality approaches. The experience shared by the resource persons are valuable inputs in reinforcing my understanding about the topics covered.
The whole experience is very rewarding because of the facilitative/adult way of learning, interactive sessions and cross-cultural activities. The project objectives and expectations were met and the resource persons were all knowledgeable and effective in their presentations.
RECOMMENDATIONS AND ACTION STEPS
The continuation of the program, especially the newly-introduced three-stage certification stage, is highly recommended.
For the action plans, it would be beneficial for the participants if they have the full support of their organization in implementing the proposed project.
In order to disseminate the knowledge I acquired from the training, I will be involved in various P&Q training and serve as project manager and/or resource person for government and private sector partners.
Associate Project Officer III
Center for Quality and Competitiveness
Development Academy of the Philippines