APO E-learning Course on Customer Satisfaction Management for the Service Sector, Jul 25-28, 2017, DAP Pasig City

APO E-Learning Course on Customer Satisfaction Management for the Service Sector

An E-Learning Course on Customer Satisfaction Management for the Service Sector will be jointly implemented by the Asian Productivity Organization (APO) and the Development Academy of the Philippines (DAP) from 25 to 28 July 2017 at the DAP Confucius Room, DAP Building, San Miguel Avenue, Ortigas Center, Pasig City, Philippines.

The course aims to provide an understanding of new concepts and strategies for customer service (CS) management for improving productivity in the service sector and will allow the participants to learn how to meet the needs of customers and share CS strategies and best practices for successful innovation in the service sector.

This E-learning Course is an enriching learning opportunity to interact and exchange ideas with other participants from Cambodia, Fiji, Japan, Malaysia, Mongolia and Vietnam, virtually through the Video Conferencing platform of the Asian Productivity Organization. International resource speakers will deliver presentations from their home countries. These presentations will be interactive, involving exercises and case presentations, field visit, group discussion and country presentation while allowing participants to ask questions. Each country group will be moderated by a local coordinator. On the last day, a written examination will be conducted to test the participants’ learning from the course. Performance in the examination will be one of the criteria for selection of the participants for subsequent follow-up training course.

Recognizing the importance of this unique online training opportunity, the DAP invites the public to participate in this course. Course Fee is PhP 5,000.00 per participant inclusive of VAT, to cover the meals, training materials, course certificate, and transportation for company site visit.

Interested parties may get in touch with Ms. Cherryl DL Ortega of Productivity and Development Center (PDC) at tel nos. (02) 631-2156 or 631-0921 local 135, or email at ortegac@dap.edu.ph. Due to limited slots, early reservation is encouraged. See poster for details.

APO Self-learning e-Course on Applying Green Productivity based on ISO 14001 Standards, Jul 1 – Dec 31, 2017

Self-learning e-Course on Applying GP based on ISO 14001 Standards

The EMS is part of the overall management system that addresses the impact of an organization’s activities, products, and services on the environment. An EMS allows an organization to identify and take control of the environmental impacts that it generates and is a tool to improve the efficiency of organizational activities, products, and services so that they will benefit the entire organization. The end goal is to make the organization’s day-to-day operations more sustainable. Sustainability can mean practically everything from saving costs, improved product reputation, engaged employees and business partners, and building resilience against the ever-increasing rate of uncertainty and complexity in today’s world. More importantly, it can also improve relationships with suppliers and customers as a result of more consistent management and reduced environmental impacts of organizations.

The Asian Productivity Organization (APO), in cooperation with the Development Academy of the Philippines (DAP), is implementing a self-learning e-course on July 1 and ends on December 31, 2017 (6 months), with the objective of enabling participants to learn about ISO 14001: Environmental Management System (EMS) and understand how an EMS should be implemented in an organization utilizing the Green Productivity (GP) approach.

Target participants are environment/green productivity/energy management personnel, trainers or consultants, and senior/mid-level managerial and technical personnel from industry in the environmental field.

The structured self-learning e-course will be implemented through the APO’s dedicated e-learning website: http://www.eapo-tokyo.org. The participants can register on this website and create their own accounts. Ongoing registration starts on July 1 and will end at the closing hours of December 31, 2017.

As the National Productivity Organization, the DAP invites the public to register and participate in this FREE learning opportunity.

Participants who pass the final exam will earn an e-Certificate courtesy of the Asian Productivity Organization (APO), and will also be given preference, on a merit basis, for selection to attend the follow-up face-to-face multi-country APO project, subject to nomination requirements.

For more information, please refer to the poster advertisement or contact the APO/NPO Secretariat at Tel. No. 631-2126, or e-mail at apolu@dap.edu.ph or apolugrantees@yahoo.com.ph. Attn. Mr. Michael Del Mundo or Ms. Bonna Frias. Other details can also be found at these websites: http://www.dap.edu.ph (DAP); http://www.apo-tokyo.org (APO);

Note: Participants from non-APO member countries are welcome to take the course, but will not be provided certificate.

APO Self-learning e-Course on Climate Change Impacts and Adaptation: Basic Course, Jul 1 – Dec 31, 2017

APO Self-learning e-Course on Climate Change Impacts and Adaptation: Basic Course

The unprecedented climatic uncertainty due to the unsustainable relationship humans have had with the environment in the past has become a new dimension of challenges to be faced and resolved. This must be put on the priority list of problems to be tackled since climate change has ramifications on numerous facets of life. SOcial unrest, for example, might be one of the worst things resulting from climate change if appropriate, timely actions are not taken. Climate change is one of the biggest global challenges the human race has faced. It is already affecting the physical surface of the earth, the environment that provides our life support, food supplies, economies, and societies. These changes are predicted to accelerate over the next few decades in the absence of effective global actions to steer a course in a different direction.

The Asian Productivity Organization (APO), in cooperation with the Development Academy of the Philippines (DAP), is implementing a self-learning e-course on July 1 and ends on December 31, 2017 (6 months), with the objective of helping participants understand the science, impacts, mitigation measures, policy framework, and adaptation strategies that can be implemented on individual, community, national, and global levels to reduce the impacts of climate change.

Target participants are government officials, climate change professionals, academics, and NGO staff actively involved in the area of climate change.

The structured self-learning e-course will be implemented through the APO’s dedicated e-learning website: http://www.eapo-tokyo.org. The participants can register on this website and create their own accounts. Ongoing registration starts on July 1 and will end at the closing hours of December 31, 2017.

As the National Productivity Organization, the DAP invites the public to register and participate in this FREE learning opportunity.

Participants who pass the final exam will earn an e-Certificate courtesy of the Asian Productivity Organization (APO), and will also be given preference, on a merit basis, for selection to attend the follow-up face-to-face multi-country APO project, subject to nomination requirements.

For more information, please refer to the poster advertisement or contact the APO/NPO Secretariat at Tel. No. 631-2126, or e-mail at apolu@dap.edu.ph or apolugrantees@yahoo.com.ph. Attn. Mr. Michael Del Mundo or Ms. Bonna Frias. Other details can also be found at these websites: http://www.dap.edu.ph (DAP); http://www.apo-tokyo.org (APO);

Note: Participants from non-APO member countries are welcome to take the course, but will not be provided certificate.

APO Self-learning e-Course on Material Flow Cost Accounting, Jul 1 – Dec 31, 2017

APO Self-learning e-Course on MFCA

MFCA, developed in Germany in the late 1990s, is one of the major tools of environmental management accounting (EMA) widely adopted and used by private corporations and organizations around the world to boost their economic and environmental performance. It promotes efficient use of materials more effectively by increasing transparency of material flow, resulting to reductions in waste, emissions and non-products. MFCA is a key to successful problem-solving and improvement in organizations.

The Asian Productivity Organization (APO), in cooperation with the Development Academy of the Philippines (DAP), is implementing a self-learning e-course on July 1 and ends on December 31, 2017 (6 months), with the objective of imparting knowledge to participants on the basic concept and principles of material flow cost accounting (MFCA) and enhancing their understanding of ISO 14051.

Target participants are environment/Green Productivity/energy management personnel, trainers or consultants, and senior/mid-level managerial and technical personnel from industry in the environmental field.

The structured self-learning e-course will be implemented through the APO’s dedicated e-learning website: http://www.eapo-tokyo.org. The participants can register on this website and create their own accounts. Ongoing registration starts on July 1 and will end at the closing hours of December 31, 2017.

As the National Productivity Organization, the DAP invites the public to register and participate in this FREE learning opportunity.

Participants who pass the final exam will earn an e-Certificate courtesy of the Asian Productivity Organization (APO), and will also be given preference, on a merit basis, for selection to attend the follow-up face-to-face multi-country APO project, subject to nomination requirements.

For more information, please refer to the poster advertisement or contact the APO/NPO Secretariat at Tel. No. 631-2126, or e-mail at apolu@dap.edu.ph or apolugrantees@yahoo.com.ph. Attn. Mr. Michael Del Mundo or Ms. Bonna Frias. Other details can also be found at these websites: http://www.dap.edu.ph (DAP); http://www.apo-tokyo.org (APO);

Note: Participants from non-APO member countries are welcome to take the course, but will not be provided certificate.

APO Self-learning e-Course on Productivity Tools and Techniques: Advanced, Jul 1 – Dec 1, 2017

APO Self-learning e-Course on Productivity Tools and Techniques: Advanced Program

Micro, Small and Medium size companies generally suffer from lack of knowledge of basic productivity tools, weak technical capabilities, and limited access to external assistance. To improve product or service quality, most of them apply various improvement tools and techniques to achieve growth and generate better profits.

The Asian Productivity Organization (APO), in cooperation with the Development Academy of the Philippines (DAP), is implementing a self-learning e-course on July 1 and ends on December 1, 2017 (5 months), with the objective of enabling participants to understand the concepts and methodology of advanced productivity tools and techniques. Specifically, at the end of the course, participants will be able to describe, explain, and use the techniques and tools learned within their organizations and in offering consultancy services, especially to SMEs.

Target participants are government officials, SME managers, and NPO consultants involved in consultancy and training for SMEs.

The structured self-learning e-course will be implemented through the APO’s dedicated e-learning website: http://www.eapo-tokyo.org. The participants can register on this website and create their own accounts. Ongoing registration starts on July 1 and will end at the closing hours of December 1, 2017.

As the National Productivity Organization, the DAP invites the public to register and participate in this FREE learning opportunity.

Participants who pass the final exam will earn an e-Certificate courtesy of the Asian Productivity Organization (APO), and will also be given preference, on a merit basis, for selection to attend the follow-up face-to-face multi-country APO project, subject to nomination requirements.

For more information, please refer to the poster advertisement or contact the APO/NPO Secretariat at Tel. No. 631-2126, or e-mail at apolu@dap.edu.ph or apolugrantees@yahoo.com.ph. Attn. Mr. Michael Del Mundo or Ms. Bonna Frias. Other details can also be found at these websites: http://www.dap.edu.ph (DAP); http://www.apo-tokyo.org (APO);

Note: Participants from non-APO member countries are welcome to take the course, but will not be provided certificate.

Save the date: International Conference on Public Sector Productivity, 10-11 October 2017, DAP Tagaytay City, Philippines

International Conference on Public Sector Productivity, 10-11 October 2017, DAP Conference Center, Tagaytay City. Kindly save the date for this momentous gathering of distinguished public sector individuals from Asian countries. This is a partnership between the Asian Productivity Organization (APO) and Development Academy of the Philippines (DAP). For more information, visit our website www.dap.edu.ph or contact tel. no. 631-2135.

Self-learning e-Course on Agribusiness Management: Basic, Sep 15, 2016 to Feb 14, 2017

poster-invite-self-agri-mgt

An approximately 70% increase in food production in Asia is required to feed 5.2 billion people on the continent by 2050. Food production and supply in the crop, livestock, and aquamarine sectors, however, are constrained by fragmented supply chains, degraded land, and post-harvest losses, among others. Moreover, agriculture is also the source of nonfood products such as fiber, fuel, timber, medicine, and industrial raw materials. Individuals are thus increasingly needed to manage agribusinesses competently and sustainability in food and nonfood value chains serving both domestic and global markets. Agribusinesses include farms and off-farm enterprises that produce and distribute farm inputs and those that assemble, store, process, and distribute fresh and processed farm commodities and products.

As the World Economic Forum steps up its “Grow Asia” initiative, the scale and impact of agribusiness investments provide opportunities for smallholders and SMEs to be linked to global and regional markets. Public–private partnership and multiple-stakeholder approaches to sustainable, inclusive development have been designed to offer market-based solutions to address production and supply constraints as well as poverty, food security, and safety issues. These solutions must be managed by individuals trained in agribusiness management leadership and decision-making skills. By 2020, such partnership arrangements should reach 10 million smallholder farmers, improving farm productivity, profitability, and environmental sustainability by 20%.

The Asian Productivity Organization (APO), in cooperation with the Development Academy of the Philippines (DAP), is implementing a self-learning e-course that started from September 15, 2016 till February 14, 2017 (5 months), with the objective of providing knowledge and understanding of the multifaceted nature of agribusiness and its management orientation in a globally connected business environment, identifying the strategic and operational agribusiness decisions that managers in Asia make and communicate as well as the ethical, social, and governance challenges managers face, and applying the decision-making process in the various functional areas of agribusiness management using problem-based learning assignments.

The structured self-learning e-course will be implemented through the APO’s dedicated e-learning website: http://www.apo-elearning.org/moodle19/. The participants can register on this website and create their own accounts. Ongoing registration started last September 15, 2016 and will end at the closing hours of February 14, 2017.

As the National Productivity Organization, the DAP invites the public to register and participate in this FREE learning opportunity.

Successful participants who passes the final exam will earn a Certificate courtesy of the Asian Productivity Organization (APO), and an opportunity to be invited to participate in a face-to-face training in any of the 18 APO member countries co-sponsored by the APO (subject to other qualification requirements and standards of the project).

For more information, please refer to the poster advertisement or contact the APO/DAP Secretariat at Tel. No. 631-2126, or e-mail at apolu@dap.edu.ph or apolugrantees@yahoo.com.ph. Attn. Mr. Michael Del Mundo or Ms. Bonna Frias. Other details can also be found at these websites: http://www.dap.edu.ph (DAP); http://www.apo-tokyo.org (APO);

Note: Participants from non-APO member countries are welcome to take the course, but will not be provided certificate.

APO E-learning Course on Total Productive Maintenance (TPM) applications in SMEs, November 7-10, 2016, DAP Pasig City, Philippines

Poster registration form

Poster registration form

An E-Learning Course on Total Productive Maintenance (TPM) applications in SMEs will be jointly implemented by the Asian Productivity Organization (APO) and the Development Academy of the Philippines from 7 to 10 November 2016 at the Development Academy of the Philippines, located at San Miguel Avenue, Ortigas Center, Pasig City, Philippines.

The course aims to: 1) understand the history, concept, and purpose of TPM; 2) provide participants with practical approaches, tools, and steps to adopt TPM in SMEs; and 3) improve corporate culture and mindset through the improvement of personnel and machine systems.

This E-learning Course is an enriching learning opportunity to interact and exchange ideas with other participants from Cambodia, Fiji, Mongolia and Vietnam virtually through the Video Conferencing platform of the Asian Productivity Organization. International resource speakers will deliver presentations from their home countries. These presentations will be interactive, involving exercises and case presentations, field visit, group discussion and country presentation while allowing participants to ask questions. Each country group will be moderated by a local coordinator. On the last day, a written examination will be conducted to test the participants’ learning from the course. Performance in the examination will be one of the criteria for selection of the participants for subsequent follow-up training course.

Recognizing the importance of this unique online training opportunity, the DAP invites the public to participate in this course. Course Fee is PhP 5,000.00 which covers training kit, Certificate from APO, AM & PM snacks and lunch for four (4) days, and transportation for company site visit.

Interested parties may get in touch with Mr. Homer Alcon or Ms. Nory Evangelio at tel nos. (02) 631-2156 or 631-0921 local 135, or email at homeralcon@gmail.com, alconh@dap.edu.ph or evangelion@dap.edu.ph.